AFYASEND is a web-based platform that aims to connect those who seek health care to a wide
range of health care providers. The platform presents a network of private sector health care
providers who are willing to offer negotiated health care packages at agreed prices thereby
ensuring predictability in health care costs.
The packages of services are tailored to each provider and can be purchased online by anyone
for themselves or for relatives, friends and others in need. Those who are willing to buy health
care packages for others in the spirit of ubuntu or in the good Samaritan spirit are called
AFYASEND is not a health insurance. It is simply a transactional platform that creates an
opportunity for anyone in any part of the world to buy health care for others living in the country
where AFYASEND has established a network of providers.
Anyone living in the Diaspora (living in foreign countries), for example, or those living in cities
away from their rural homes (“in-country Diaspora”), can also purchase health care packages
for families and friends. When this is done, one is assured that funds will only be used for health
care since through the AFYASEND platform, funds are paid directly to health care providers.
This innovation has been guided by the realization that in most countries where there is little or
no health insurance, an out-of- pocket mode of payment for health care services remains the
dominant method of payment for health care especially from the private sector.
The development of AFYASEND has further been motivated by the expansion and penetration
of information technology and connectivity even in poor Sub-Saharan African countries.
AFYASEND has negotiated unique packages with various health care providers. A provider is
free to give to AFYASEND its preferred package(s) and pricing. It is expected that prices may
vary from one town to another in line with the policies of the provider.
Upon purchase of a package by a Sponsor, an SMS is instantly sent to the consumer as well as
to the provider. The SMS notifies the consumer that a package has been provided and indicates
which provider to go to. AFYASEND promotes confidentiality and quality care offered to the
consumer. No patient data is received or stored by AFYASEND and health care providers are
not expected to share any patient information or data with AFYASEND. The health care
providers are expected to keep their client’s information confidential in line with Medical
Practitioners’ and Dentists Board regulations.
Safety of funds
AFYASEND platform is linked to Kenya Commercial Bank through a collaboration agreement
with the bank. All payments made to AFYASEND by anyone buying a package, is automatically
deposited into an escrow account which is not accessible to AFYASEND. Upon receipt of an invoice from a provider who has completed a service to a customer or
patient, payments are made directly to the relevant provider.
The benefits of AFYASEND and its uniqueness are contained in the `about us page`.
Customers are able to send messages and communicate with AFYASEND directly on-line using
the “contact us” page. AFYASEND has also provided answers to Frequently Asked Questions
(FAQs) to respond to possible concerns from users.
Provider Portal and Invoicing
AFYASEND provides all providers with an on-line portal where they can review all transactions
specific to the hospital or clinic. Once a provider is registered, AFYASEND technical team will
set them up so that they can have their user names and password for logging into the platform.
Any purchase of packages is automatically posted and the provider is able to see this
After providing care to a beneficiary, a provider is able to send an on-line invoice through this
Registration of providers
Only hospitals and doctors duly registered with their respective boards will be accepted by
PLEASE NOTE: The health care services made available through Afyasend platform are offered by licensed independently owned/private professional service providers
(hospitals, physicians, and funeral homes). Afyasend Limited (K) does not itself provide any physician, wellness or other healthcare services.
HOW TO BUY
How To Buy.
When you open AFYASEND portal (www.afyasend.com) you can browse freely to see all health care packages. If you decide to buy a package use the following STEPS:
STEP 1: REGISTRATION:
Before you can buy a package, you MUST first REGISTER by clicking the REGISTRATION link (REGISTER) on the right top corner of the HOME page and enter the required information. After completing the registration, you will receive an email confirmation with a link to activate your Account.
STEP 2: PROCEED TO SELECT AND BUY A PACKAGE(S):
When you are already registered, click the LOGIN link on the right top corner of your current Page or click BUY PACKAGE on any Packages Page. Enter your username and password.
STEP 3: SELECT PAYMENT METHOD:
The final step is to select your preferred payment method.
For Visa/MasterCard enter your Billing and Beneficiary information as requested.
For M-Pesa proceed as instructed on the M-Pesa tab and enter Beneficiary information.
Continue to complete your purchase.
PLEASE NOTE THAT you only register once. However, every time you want to buy a package you must login using the same username and password. Afyasend wishes to assure you of the integrity of this platform that uses Cloud server.
All payments to AFYASEND are secured in Kenya Commercial Bank (KCB) Escrow account and only released to a provider after a beneficiary receives care.